‘Offering the fruit and vineyard community a fully active and integrated support team has always been the priority of Burden Bros Agri,” so says Andy Page, Sales Executive for the company’s fruit and vineyard division. “Today, that resource is firmly in place and offering its customer base a highly proactive back-up team of fruit and vineyard specialists - unmatched by any other dealer.”
The team consists of three key members, backed-up by fully-trained technicians and parts advisors who ensure that customer needs are promptly fulfilled. Andy Page is the 5 series specialist who’s focus is taking care of customer needs, where they are looking to acquire machinery to carry out establishment, maintenance and harvesting duties, be it in top fruit, stone fruit, vineyard or soft fruit applications.
Support back-up comes from two fully qualified fruit equipment technicians; Tom Carter, based out of the Stockbury branch and Ben Anderson, based out of the Ivychurch branch. With such a high volume of John Deere fruit and vineyard tractors in the region, Burden Bros Agri operate a managed programme where tractor servicing schedules are recorded and planned so that all tractors receive timely servicing schedules to ensure they are maintained in top condition. Where customers might operate ten or more John Deere tractors, the servicing schedule is planned to service several in one visit. The technicians will operate a customer call procedure, checking the achieved hours on tractors and carrying out oil changes or service actions as and when they are due - automatically. At the same time, while they are carrying out service duties on a tractor that requires the service, they will also check the other tractors in the fleet, just in case one or more of the fleets are close to a service call. The specialists carry a range of consumables on-board their truck ideal for any such service call requirement.