One of the biggest investments that we make at Burden Bros Agri, is related to staff training and certification. Every sector of our team from Administration, Sales, Parts, Service, specialisations such as Integrated Solutions and company management, all undergo a thorough training programme to give them every level of capability in carrying out their particular role. We totally understand that to provide the ultimate customer service, every member of our team, needs to be thoroughly trained and educated to carry out that task.
A very recent example of achievement is service technician Luke Crowhurst who has just completed his three-year ‘apprenticeship academy’ programme, part of what’s called the JD University. The first two years of the programme consists of a ‘land-based’ engineering tech, Level 2 Diploma. Each year consists of four blocks of John Deere University training in Nottinghamshire.
Within that two-year programme, the course includes such subjects as health & safety, engine technology, transmissions, electronics, implements, combine harvesters and welding - to name but a few. Each course consists of practical and theory elements, after which the candidate must complete several seven-thousand-word essays, to show that they have achieved a full understanding of each of the subjects. If they fail to achieve a successful pass level, they must re-sit the course. No-one gets through unless they fully understand the subject.